Every single time that I have needed service, from repairs to preventive maintenance, Dennis Moore has provided superior customer service! I've never had to call and keep calling to check on the status of either of my Infiniti's. He has kept me informed every step of the process. He has made recommendations to which I accepted and in the long run, has helped improve my vehicle's performance. Top class service! Dennis is awesome!

This is my second time buying a car from this dealership. My daughter needed a vehicle and her credit wasn't the best but with the experience and knowledge of Mr.Webb she was able to get the vehicle of her choice and payments she can afford. Mr. Webb goes above and beyond for his customers. I recommend anyone to go see Mr. Michael [email protected] Jim Coleman Nissan of Silver Spring.

Excellent customer service during car buying experience. Everyone was very low key and made car buying pleasurable.

I had the pleasure of working with Tommy after days of trying other dealerships that were not pleasant or Personable. Tommy and staff were friendly, knowledgeable and funny (lol). I recommend people try this dealership

We met Michael Webb at Herb Gordon Nissan until they closed. We lost contact with him until we went to Jim Coleman Infinit and there he was. He's such a nice guy to talk, very personable and tells you like it is. Which is something rare now days at dealers. But, it was fortunate reconnect with him and then they turned Ininiti into Nissan and my partner and I were looking at a Rogue. Which at first we were looking at them at Ourisman Nissan in Laurel. But they were giving us the run around and all the xxxx that came with it and their staff. We went back to Michael and he introduced us to our salesmen Richard Okogun and he was very knowledgeable, professional and aware of our needs in what we wree looking for. I will say that the environment was comforting, quiet and well kept and all the staff spoke and conversated with you/us about anything. They made us feel at home and that's something dealers have forgotten over the years. Ed Henry was our business manager and he gave us good advice that we would've never thought of. The whole time purchasing our Rogue SL was cool if I may say. I'm planning on making a purchase myself soon and I'm very sure that I will be going back to see Michael/Richard and Ed for a Pathfinder. Ya'll keep up the good work. #1 in my book. If you are looking for a Nissan give Jim Coleman a call and ask for Michael Webb or Richard Okogun Kobie Cole Kelvin Saunders

Infiniti Silver Spring is a great dealership and service location for Infiniti. The service staff and sales staff are professional and well skilled. They communicate well with customers and never waste your time, always cognizant that customers want to get in and out and also get great customer service. They nail it every time on all points!!!

Fabulous customer service. Lisa and Michael are kind, informative and patience. Truly enjoying my QX50!

By far the one of the best car buying experience in my years of buying cars. From the get go, the team of Salesman were very professional. Terry Greer is one of the nicest and honest folks you will meet at the Dealer. Terrance and Tommy will go out of their way to make you feel and help close the deal, Mike Webb the GM is awesome guy with none of the shenanigans. He worked me and helped me walk out of the door with Big QX 80. These guys are truly good and honest folks.

Efficient and courteous service. Dealership is always neat and clean. Everyone is very friendly and customer oriented. I never have to wait long for my vehicle to be serviced.

Bought a car from Tommy was an excellent salesman, the staff here was also super friendly offered me beverages, and helped me through the entire process. Terry also helped a ton and got me an awesome rate!

Welcome back Irfan. I work in the hospital and it’s so amazing to know that I am able to come to Infiniti and get my service done with social distancing and not worry. Thanks to Irfan and the amazing service team I was able to rectify a problem with my routers. Thank you so muchhh Infiniti. I’m happy to be apart of this family.

fantastic service department,whole dealership shows they care about you as a person,not just a customer! Attitude isa great,cars come out clean,and if you make an appointment,you're in and out right on time!

Infiniti of Silver Spring has bailed me out in emergencies several times. Had it not been for them I would have been stranded and In dangers way. Thanks Mark, Ephron and Dennis. If I forgot you and you helped me, charge it to my head and not to my heart. God-bless you during this difficult time with the Corona pandemic.

I traded in my car and the process went very smooth. Everyone helped me and made sure I got the best deal and was made very comfortable. They stayed after hours to make sure everything was perfect from the finance down to the floor mats before I left. I will definitely be doing business here again.

I’ve been looking to lease a new vehicle for months. Been in contact with multiple dealers but Leena made it a very easy and smooth process to lease my vehicle!

Leena was great! She is new at this but I think she will be an excellent Sales person! The Auto sales industry needs more people like her! Sly P.

I WAS NOT CHEATED AND I GOT THE BEST DEAL POSSIBLE. THE SALES MAN EUGINE KIM WAS HONEST AND PATIENCE AND GUIDED ME LIKE HE WAS NOT INTERESTED IN MAKING MONEY BUT SEEING A HAPPY FACE ON ME. I WAS AFRAID OF BUYING A NEW FROM THE DEALER BECAUSE OF PAST EXPERIENCE, BUT THIS DEALERSHIP IS EXCELLENT IN EVERYTHING IN THE CAR BUSINESS. MY BUYING AGAIN WILL ONLY WITH THEM.

Let's face it, for most people, purchasing a car can be a stressful experience. Look no further than Jim Coleman Kia of Silver Spring to change that. I purchased a new Kia Sportage today and it was a fantastic experience. First of all, my salesman, Eugene Kim, was awesome!!! He is friendly, knowledgeable, laid back, and made me feel completely at ease. At no time did I feel pressured into making a decision. Second of all, a shout out to Theo and Greg, who completely exceeded my expectations in helping me with financing the purchase. Both of them are very friendly and clearly explained each step in the process. Thanks again to all of you for making today's purchase an excellent experience!

I wanted a 2015 or 2016 Sorento and i got a call from a Toyota and i explain to them that I am Kia person and that i did not want to change to a toyota person so he told me that he have someone for me so that when Ramel call me and Ramel ask me what i wanted i told him i wanted to trade my 2014 optma in to try to get a Sorento and Ramel said no problem i got you. So i said well i dont believe it but any way I went and i got what i wanted i got a 2016 sorento the color and everything i want to say thank you to Ramel at jim Coleman dealership.

I went in to Kia of Silver Spring for an oil change and for a check engine light. I was greeted by Teddy and was very polite and professional and listened to what I requested. While waiting for the service to be completed Teddy informed I should replace my air filter and cabin air filter by showing me the old ones that definitely needed replacing. They also fixed the wastegate problem that was causing my service light. Very fast and thorough service and even washed my car. Excellent service!

No games, no fake pricing just straight up honesty. I searched the web looking for a new Sorento but all the prices I got were fake. I got a call from Eugene and an understandable email with my request for a price. I didn't know they were owned by Jim Coleman when I sent my request but the way everything transpired it was similar to other experiences I've had with their Toyota dealership, I was treated as a real person which was different than everyone else that was calling and emailing me. Thank you Eugene, Terry and Tim, I will certainly recommend my friends and family to you

I requested quotes on a 2015 Kia Sorento from multiple dealers online. Almost immediately I received a few emails explaining why I should use a particular sales rep or why I should go to a particular dealer. A few minutes later, at about 7:30 p.m., I got a call from Eugene at Kia of Silver Spring. He was very calm, polite and helpful without applying any pressure. At first I wasn't sure what to think about getting a call like this, but within moments I could tell that I had found a great guy to work with. He offered suggestions and was genuinely interested in my wants and needs. I explained that financing was crucial to this deal, so he research my options and emailed me to confirm the available financing options. The next day I went to buy a new car, got a fair trade in on my truck, and I was absolutely thrilled. Theo, the Sales and Finance Director, and Tim, the General Manager, were fantastic as well, and they both were very welcoming and appreciative. If you're looking for a tremendous buying experience, I highly recommend calling Eugene, at 888-501-0340!!! I will definitely buy my next car from Eugene!

Jim Coleman KIA of Silver Spring offers great customer service! The sales consultant, Chris Kelly, went above and beyond to answer all my questions and give me a great deal on the car.

I went car shopping at the closest Kia dealer (Jim Coleman) for the first time in almost 16 years when my car was totaled. A lot had changed in 16 years and I was a little bewildered by all the choices and packages now available in new cars. The salesman (Majic Masoudpour) was excellent at explaining the various options. He didn't talk down to me but explained things in a way that this non-expert (when it comes to cars) could understand. He was also very friendly, personable and yet non-pressuring while helping me. I did some research online and came up with a better understanding of what I wanted - including the somewhat hard-to-find UVO system, an uncommon color, etc.. I let Mr. Masoudpour know what I wanted, and he was able to quickly find it north of Baltimore and have it driven down to Jim Coleman. The dealership gave me a good price, which incorporated the price I found using help from Consumer Reports, plus a a veterans discount, since my husband/car co-owner had served in the military. When I went to pick up the car, it had been prepared for me (the seat was adjusted and set for someone with fairly short legs, for example), and Majic and a co-worker helped me set up the UVO system right then and there (favorite satelite stations, phone pairing, etc.) I am not a very technical person, and my last car was very manual, so I appreciated not having to read the manual and set up everything by myself. When my license plates came in, I expected to have to do that myself, but Majic immediately went to get tools to put those on for me. I felt I received excellent customer service from Majic, the person who help with the UVO system, Terry and Tim. There was no pressure to buy, and no overly enthusiastic sales pitches, just good, attentive customer service. Overall, the experience was much easier than I expected, and I believe I got a fantastic car without spending as much as I would have if I had purchased another Toyota or a Honda. (I looked at both of these on the same day I went to Jim Coleman). I love my car, and definitely recommend Jim Coleman (and Mr. Masoudpour) if you are looking for a new Kia.

I went to get my 2014 Kia's first oil change at this dealer. In the past I've gone to my nearby Shell station but I thought I'd splurge and give the Jim Coleman service center a try. I made an appointment online to set up a date, they called me within a few hours of my request and set me up for a Saturday afternoon. It turned out to be one of the best experiences I've had not only at a dealership but for service in general. Teddy was genuine, kind, and incredibly thorough. Not only did they change my oil, they checked my tires, fluids, and brakes all included in the price. They noticed one of my windshield wipers was broken and replaced free of charge. Teddy and the crew went above and beyond to care for my car, all the while I enjoyed a complimentary cup of coffee in their comfortable lobby. Just to top it off, they gave me a coupon for a complimentary car wash to the place across the street. All in all, the few extra dollars I spent getting an oil change here were more than worth it. I will no doubt be coming back to them for service in the future. Great value and excellent customer service!